Spa Policies
Gift Certificates
Can be purchased in any amount
Are non-refundable
Cannot be replaced if lost or stolen
Appointments
In order to ensure that you secure your desired appointments, we recommend scheduling your appointment as far in advance as possible.
You will receive a confirmation email 72 hours prior to your appointment and a text message reminder 24 hours prior
Some services including, but not limited to, injectables, Coolsculpting, and micro-needling require a $50 deposit. Your deposit holds your appointment time and is applied toward your service at the time of your appointment.
Online booking requires a credit card number. This is to ensure your appointment time and to hold the appointment.
We suggest that you arrive for your scheduled appointment 10 minutes early to fill out any necessary paperwork.
If you find that you will be more than 10 minutes late for your appointment, we may need to reschedule to ensure you get the most out of your service. Some providers may be able to shorten the length of your appointment, so please call us if you believe you will be running late.
Cancellation Policy
Please provide us with 48 hours notice to cancel or reschedule your appointment.
Any cancellations with less than 48 hours notice are subject to a cancellation fee up to the full amount of the service scheduled. This fee will be charged to the credit card used to hold the appointment.
Any cancellations with less than 48 hours notice may also result in the forfeiture of deposits, gift certificates, or series appointments, if applicable.
Gratuity
Gratuity is not included in our service prices and is left to the discretion of our guests. We accept gratuity payments in the form of cash, check or credit card at the time of checkout.
Refund Policy
Due to the nature of our services, we do not provide refunds. Products may be refunded up to 14 days after purchase if unused, in the original packaging and accompanied by a receipt. All refunds will be issued as Spa Three Ten credit.